Importance of Training

3 areas where training can help in the implementation of business process automation.

Implementation of new systems to support business process automation in the workplace is a complex process that relies on all gears turning in complete harmony. Beta testing to introduction to auditing to full integration in the company requires all your employees to be focused and oriented in the correct direction. Getting your team’s mindset right can be the key ingredient in ensuring that implementation of a new system takes maximum effect. Once the system catches traction, employees will be able to make full good use of its benefits.

In order to make sure employees have enough time to make the best use of the new tools, they need the time to fully understand the tools. Researchers for the Research Foundation of Humanity found that the amount of time new users had to train on a system was highly indicative of their success in using that system. Training your employees properly into this new system is a critical step in implementing organizational change efficiently. But simply using training like a bland pawn is not the most effective way to support implementation.

Training can be of many forms: instructor-led, self-based web-based elearning, practical or theoretical. The end goal is that the learning experience must drive high user adoption and improve the daily productivity and efficiency of your employees.

Here are three areas where you can use training to improve and increase user adoption and user efficacy.

Designing better workflows

Using new tools to intuitively design effective and stable workflows for business process automation requires some time to explore the tools. However, if your team is left to explore the tools on their own, the amount of time they need might be less than optimal. To give your team the best chance to develop useful workflows in the shortest amount of time, using training to guide them through the broad strokes of creating simple and complex workflows becomes a great start. Eventually as their workflows grow in complexity, they will be able to use the knowledge and experience from their first few instances along with their creativity. However, using an organized training approach in the baby-steps of workflow design should help speed up user integration.

Troubleshooting and debugging

Once the initial hurdle of using a new system is overcome, the next big step is to be able to effectively troubleshoot and debug. This requires a kind of creative and methodical approach that can either be developed by your team over years, or a targeted approach to address common troubleshooting approaches to common issues. The classroom environment becomes the perfect sandbox where you can learn within the safety of the instructor’s guidance where and how to troubleshoot and debug. Training offers you the ability to learn these approaches so that you hit the ground running with a diverse set of skills that can help you not only design, but also fix and resolve the system when required.

Reporting and analytics

With business process automation, one of the biggest upsides is the ability to use sophisticated reporting and analytics. The entire purpose of reporting and analytics is to study the metrics of daily operation and derive actionable insight. However, knowing how to use analytics is as much an artform as a scientific endeavour. Analytics Magazine writer, Malcolm Ross, stresses highly on the importance of having reporting and insight working together to derive any useful insight from your automated business processes.

Training can help identify the most effective and meaningful ways to use reporting and analytics tools to help your business truly understand and derive insight about your daily operations. Reporting tools are becoming more and more sophisticated each day, and if your team knows how to use common reporting tools as well as create custom reports when they need them, you now have the most useful collection of skillsets.

Key Takeaway

Implementing an organizational change when it comes to business process automation is an extremely complex process if not done right. There is enormous room for error when that implementation isn’t organized or interactive enough. Understanding your employees needs from the get go can help identify which areas to stress a higher importance. However, the classroom environment is traditionally one of the most helpful when it comes to learning and exploring new tools and software since students get the benefit of being guided by instructors and also their fellow colleagues. Are you implementing a business process automation tool at your business? Don’t spin your wheels trying to figure it all out by yourself: See how you can use training to help that transition to meet your end productivity goals.

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